On-Site Support
On-Site Hands-On Service
Direct Support in the Data Center
On-Site hands-on support for all work that requires physical access. Our technicians perform maintenance, installations and troubleshooting directly on site.
⚠️ Maintenance contract required
On-Site support can only be booked through maintenance contracts. This ensures that we can provide sufficient resources for your requirements.
Remote + On-Site
Combined contracts for maximum flexibility
- • Remote support 24/7
- • On-Site as needed
- • Predictable costs
- • Priority Response
Regionally available
On-Site service throughout Germany (Regis & surrounding area preferred)
- • Fast response times
- • Experienced technicians
- • All data center work
- • Documentation included
Typical On-Site Tasks
✓
Server installation & rack mounting
✓
Hardware replacement & upgrades
✓
Cable management & cabling
✓
Physical troubleshooting
✓
Network cabling
✓
Console access & BIOS setup
Upcoming Features
Planned: online booking system for On-Site appointments with automatic availability checks and direct billing via maintenance contract allowances.
Need On-Site Support?
Contact us for maintenance contract offers with On-Site options.
Request maintenance contract